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Maintenance service
1. Professional team: We are equipped with a professional technical team with rich maintenance experience and expertise. 2. Efficient response: We promise to respond quickly to customers' maintenance needs and ensure that problems are solved in the shortest time. 3. Full range of services: Provide full range of services from diagnosis, repair to maintenance to ensure the long-term stable operation of the equipment. 4. Original accessories: Use original accessories for repairs to ensure the performance and quality of the equipment. 5. Transparent quotation: Provide transparent quotation services, without hidden fees, so that customers can consume clearly. 6. Customer support: Provide 7 days × 24 hours customer support service to answer questions and provide help to customers at any time.
Technical Support
1. Provide comprehensive technical documentation and instructions for use at the end of product development. 2. Provide professional consultation and product recommendations based on customer needs during the pre-sales stage. 3. After-sales service includes product installation guidance and usage training. 4. For equipment commissioning, we dispatch professional technicians for on-site support. 5. Provide regular product maintenance and repair services to ensure stable operation of the equipment. 6. Provide software and hardware upgrade services to improve product performance. 7. 24/7 online consulting services to quickly respond to customer questions and needs.
After-sales service
1. Product Warranty: We provide a one-year warranty for all our products from the date of purchase, including quality problems caused by manufacturing defects. 2. Return and Exchange Policy: If you find any quality problems with the product, you can apply for a return or exchange within 7 days from the date of receipt of the goods, and the return shipping fee will be borne by us. 3. Customer Service Hotline: We provide a 24-hour customer service hotline 7 days a week. If you have any after-sales questions, please feel free to contact our customer service team for help. 4. Technical Support: If you encounter any technical problems during the use of the product, we provide a full range of technical support services to ensure that your problems are solved in a timely manner.
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